Returns & Refunds

Every print is made to order — produced just for you when you buy it, on archival paper. Because nothing is pre-made or restocked, I can't accept returns or exchanges for change of mind. What I do stand fully behind is that your print arrives right. Here's how that works.

Damaged or misprinted items

If your print arrives damaged, defective, or not what you ordered, I'll make it right with a free reprint or a full refund — your choice. Just email orders@bradshermanprints.com within 14 days of delivery with:

• your order number (in your confirmation email), and
• a photo of the item and, if relevant, the packaging.

No need to ship the damaged item back unless I ask.

Lost or stuck in transit

If tracking shows your order is lost or hasn't moved, email me and I'll work with the print partner to reprint or refund it. Please give delivery a little time first — made-to-order prints ship in about 5–7 business days, plus carrier transit.

Wrong address

Please double-check your shipping address at checkout — prints ship to exactly the address you provide. If a package can't be delivered because of an incorrect or incomplete address, email me and I'll help sort out the options (a replacement print may be at your cost). Reach out quickly — I can sometimes correct an address before a print goes into production.

Cancellations

Because production starts soon after you order, contact me as soon as possible if you need to cancel. If your order hasn't gone into production yet, I'll cancel and refund it in full. Once it's in production, it's treated as made-to-order and the damage/misprint terms above apply.

Refunds

Approved refunds go back to your original payment method, typically within 5–10 business days once processed. Any sales tax collected is refunded with the item.

Questions about a specific order? Reply to your confirmation email or write to orders@bradshermanprints.com — it reaches me directly.